ORÉNI BY TOSIN

Delivery policy

Last updated 24 September 2026. This page is part of the terms.

Where work ships from

Physical work ships from the studio in Lagos, Nigeria. Originals and large pieces are packed for art transit. The studio will tell you if a work needs extra time before it can leave.

When it leaves

Nothing is dispatched until payment is confirmed. Paystack orders leave after the payment succeeds. Bank transfer, pay on delivery, or a WhatsApp arrangement leave after the studio confirms the funds or the plan in writing. You will receive the order number to use as the transfer reference.

Destinations and time

Checkout shows the delivery rate for your destination before you pay. That rate is the one that applies. Estimated time after dispatch:

Nigeria — about 5 to 10 days.
The rest of Africa — about 8 to 16 days.
International — about 10 to 21 days.
Collect from the studio in Lagos — no delivery charge, by arrangement.

These are estimates, not a promise of a calendar day. Weather, customs, and the carrier can add time. If a parcel has not moved for longer than the estimate, write to the studio with the order number and we will trace it.

Digital books and downloads

Books, workbooks, and other files are not posted. After payment is confirmed, the download is available on your order page. There is no delivery charge. Keep a copy. If the link fails, write to the studio and we will send it again.

Classes

A class is not a parcel. Online classes are a link sent to your email before the first sitting. In-studio classes are held at the Lagos studio. The address and the hour are sent after your place is confirmed.

Address and duties

You are responsible for a complete delivery address and a phone number the carrier can use. If a parcel comes back because of an address you gave us, a second delivery is charged again. Duties and taxes outside Nigeria, if a customs office charges them, are paid by you unless we have agreed otherwise in writing.

Damage on the way

Open the parcel when it arrives, before you throw the packing away. If the work is damaged, photograph the piece and the packaging and write to oreniluxury@gmail.com within 48 hours of delivery, with your order number. We will repair, replace, or refund, as the refund policy describes. A claim made after the packing is gone is much harder to prove to a carrier.