ORÉNI LUXE & ART
Refunds and cancellation
Last updated 24 September 2026. This page is part of the terms.
How to ask
Write to studio@oreni.art with your order number, what you bought, and whether you want a refund or a different date. WhatsApp on +234 911 261 2216 is fine for a first note. The refund itself is confirmed by email. Money paid by Paystack goes back to the same method. A bank transfer is returned to the account you paid from. We aim to send it within 7 days of agreeing the refund.
Original paintings and limited editions
These are not returnable because you changed your mind. They are one of a kind, or a numbered edition, and the studio will not resell a work that has lived in another house without saying so. If the work arrives damaged, and you tell us within 48 hours with photographs of the piece and the packing, we will repair it, replace it, or refund the price of the work and the delivery you paid.
Prints and ORÉNI Luxe objects
You may cancel for a full refund before the work has been dispatched. After delivery, you may return an unused piece in its original condition within 14 days. Write first so we can tell you where to send it. You pay the return postage unless we sent the wrong work or a damaged one. A piece that has been worn, washed, framed, or used is not refundable.
Digital books and downloads
A file is delivered as soon as payment is confirmed, so it cannot be “sent back.” We do not refund a download because you changed your mind after opening it. If the file will not open, or the pages are incomplete, tell us within 7 days. We will send a working copy. If we cannot, we refund the price of that file.
Classes
Cancel 7 days or more before the first sitting and we refund the fee in full. Cancel inside those 7 days and the fee becomes credit on a later term within 6 months, unless we still have time to fill the place, in which case we refund. After the first sitting has been held, the fee is not refunded and missed days are not repaid. If we cancel a class, or cannot run it, you get a full refund or a move to another term, whichever you prefer. If you are unwell, write before the sitting and we will offer the credit rather than argue the calendar.
Commissions
Before any work has started, you may cancel and we return the deposit, less any materials already bought for that commission and not reusable. Once drawing or painting has started, the deposit is not returned. The balance is due as agreed. If we cannot finish, we refund what you paid beyond the work already done, and we say so in writing.
If we cannot fulfil the order
If a work is no longer available, a payment fails, or we have to cancel, you do not keep a charge for something you will not receive. We refund what was taken, or we offer another work only if you want it.
Offline orders that are never paid
A bank transfer, studio visit, or pay-on-delivery order that is not confirmed is a reservation, not a sale. If we do not receive payment in the time we stated, the reservation ends and the work goes back on sale. Nothing is refunded, because nothing was paid.